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Legal

Privacy and your information.

What we collect through this site, why we have it, and what you can ask us to do about it.

Our commitment

RJ45 Networking Solutions (Pty) Ltd processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This notice explains what we collect through this website, why, and what you may ask us to do about it.

What we collect

  • Your name, company, email address and telephone number, when you complete the enquiry form
  • Anything you choose to tell us in the message field
  • Standard technical data your browser sends: IP address, browser type, pages viewed

We do not collect special personal information through this site, and we do not ask for account credentials, identity numbers or payment details anywhere on it.

Why we process it

To answer your enquiry, to prepare a quotation or proposal you have asked for, and to maintain the business relationship that follows. Where we rely on your consent — for example to send you material you did not request — you may withdraw it at any time.

Do you have to give it to us?

No. Completing the enquiry form is entirely voluntary, and no law requires us to collect any of it. The only consequence of not providing it is a practical one: without a name and a way to reply we cannot answer you, and without knowing something about your environment we cannot give you a useful answer rather than a generic one. You are welcome to telephone us instead.

Who we share it with

We do not sell personal information and we do not share it for anyone else’s marketing. We share it only with service providers who help us operate — principally Microsoft, whose Microsoft 365 platform carries our email — who process it on our instruction and under an obligation of confidentiality. We may also share it with our own group companies in the United Kingdom and Namibia where they are involved in serving you.

Information sent outside South Africa

Our email is hosted on Microsoft 365 and may be stored or processed in data centres outside the Republic, and our United Kingdom office is in a different jurisdiction.

Section 72 of POPIA permits a transfer abroad only on defined grounds. We rely on the recipient being subject to a law, binding agreement or corporate rules that give a level of protection substantially similar to POPIA’s own principles — in Microsoft’s case its Data Protection Addendum, and in the United Kingdom, that country’s data protection regime, which the European Commission has found adequate. Where that ground is not available we rely on your consent, or on the transfer being necessary to perform a contract with you.

How long we keep it

Enquiries are kept for as long as is needed to deal with them and to meet our record-keeping obligations, after which they are deleted or anonymised.

How we protect it

We apply the same controls we build for our clients: encrypted transport, access limited to the people who need it, multi-factor authentication on the systems that hold it, and monitoring for unauthorised access. No system is perfect, and we will notify you and the Information Regulator of a compromise affecting your information as POPIA requires.

Your rights

  • To ask what personal information we hold about you
  • To ask us to correct or delete it
  • To object to processing based on legitimate interest
  • To withdraw consent where consent is what we rely on
  • To complain to the Information Regulator

Cookies

This site uses only what is necessary to serve the pages. If analytics or marketing cookies are added later, this notice will be updated and consent requested before they are set.

Information Officer and PAIA

Requests under POPIA or the Promotion of Access to Information Act 2 of 2000 may be addressed to our Information Officer at info@rj45.co.za, or by post to 3 Riesling House, The Vineyards Office Estate, 99 Jip de Jager Drive, De Bron 7530, Cape Town.

Every private body in South Africa has had to keep a PAIA manual since 1 January 2022, when the small business exemption fell away. Ours sets out what records we hold and how to ask for them, and a copy is available on request from the address above.

Complaining to the Regulator

If you are not satisfied with how we have handled your information, you may complain to the Information Regulator directly. You do not need to come to us first.